Privacy Policy

Your privacy is very important to us. By visiting and/or ordering services on this Website, you agree and where required consent to the collection, use, disclosure, and transfer of your personal information as set out in this policy. 

 1. INFORMATION THAT WE COLLECT FROM YOU 

1.1 When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, phone number, credit card information, or train route. You may, however, visit our site anonymously. We may also collect information about your usage of the Website and information about you from the messages you post to the Website and the e-mails or letters you send to us.

 2. USE OF YOUR INFORMATION 

2.1 Your information will enable us to provide you with access to the relevant parts of the Website and to supply the services you have requested. It will also enable us to bill you and to contact you where necessary concerning our services. We will also use and analyze the information we collect so that we can administer, support, improve and develop our business for any statistical or analytical purpose. 

2.2 We may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the Website or our services. 

2.3 Where you have indicated accordingly, you agree that we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS, etc) as well as by e-mail. 

2.4 Where you have indicated accordingly, you agree that we may also share information with third parties (including those in the food, drink, leisure, marketing, and advertising sectors) to use your information to let you know about goods and services which may be of interest to you (by post, telephone, mobile messaging (e.g. SMS, MMS, etc) and/or e-mail) and to help us analyze the information we collect so that we can administer, support, improve and develop our business and services to you. 

2.5 If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact details set out in section 8 below and/or amending your profile accordingly. 

2.6 Please note that by submitting comments and feedback regarding the Website and the services, you consent to us to use such comments and feedback on the Website and in any marketing or advertising materials.

3. DISCLOSURE OF YOUR INFORMATION 

3.1 The information you provide to us will be transferred to and stored on our servers in Patna or the United States of America, and may be accessed by or given to trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. 

3.2 Those third parties process information such as credit card payments and provide support services for us. In addition, we may need to provide your information to any delivery restaurants ("Delivery Restaurants") that you have placed your order with. By submitting your data, you agree to this transfer, storing, or processing. trainscafe will take all steps reasonably necessary to ensure that your data is treated securely and by this privacy policy. 

3.3 If you have consented we may allow carefully selected third parties, including marketing and advertising companies, our affiliates, and associates, to contact you occasionally about services that may be of interest to you. They may contact you by telephone, SMS as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know by using the contact details set out in section 8 below and/or by amending your profile accordingly. 

3.4 If our business enters into a joint venture with, purchases, or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners, or their advisors. 

3.5 We may use the information that you provide to us if we are under a duty to disclose or share your information to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or to enforce our Website Terms and any other agreement; or to protect the rights of trainscafe , Delivery Restaurants or others. This includes exchanging information with other companies and other organizations for fraud protection and prevention. 

3.6 Information that is to be used by third parties shall be by policies under Indian law.

4. COOKIES

4.1 trainscafe uses cookies on its Website. 

4.2 Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone. 

4.3 Please remember, cookies do not contain confidential information such as your home address, telephone number, or credit card details. We do not exchange cookies with any third-party websites or external data suppliers. 

4.4 Your browser also generates other information, including which language the site is displayed in, and your IP address. An IP address is a set of numbers that is assigned to your computer during a browsing session whenever you log on to the Internet via your internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our websites. We do not use your IP address to identify you personally. 

4.5 We only keep cookies for the duration of your visit to our website, except where you save your login name as referred to above.

5. SECURITY AND DATA RETENTION 

5.1 We take steps to protect your information from unauthorized access and against unlawful processing, accidental loss, destruction, and damage. We will keep your information for a reasonable period or as long as the law requires. 

5.2 Where you have chosen a password that allows you to access certain parts of the Website, you are responsible for keeping this password confidential. We advise you not to share your password with anyone. 

5.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

6. ACCESSING AND UPDATING 

6.1 You have the right to see the information we hold about you ("Access Request") and to ask us to make any changes to ensure that it is accurate and up to date. If you wish to do this, please contact us using the contact details set out in section 8 below. If you make an Access Request, we reserve the right to charge a fee of five hundred Indian Rupees only (500 INR) to meet our processing costs in providing you with details of the information we hold about you.

7. TERMS AND CONDITIONS 

7.1 Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.